Germany: On Board Unit for toll collection successfully tested

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Claudie Dornier

DORNIER CONSULTING
INTERNATIONAL GMBH

Platz von dem Neuen Tar 2
10115 Berlin
Germany

Germany: On Board Unit for toll collection successfully tested

Client Toll system operator in Europe
Project Description Build, operation and transfer (BOT) of a competence centre for on-board units during the first launch phase of a toll collection system
Project Duration 2004 – 2007
Our Services
  • Identification of system failures
  • Failure analysis
  • Prioritization of failures
  • Support of Guarantee and warranty administration & supplier management
  • Elaboration of workarounds and process optimisations
  • Establishment of a 3rd level support
  • Field support for service partners
  • Creation of reporting for different committees and management cockpit
  • Recommendations for future software releases
Results
  • Clarification of disassembly reasons
  • Reduction of service partner disassembly rate
  • Assignment of responsibilities
  • Common ground for warranty negotiations
  • Fast increase of total system stability due to quick fixes
  • Enhancement of product quality (hardware)
  • Diagnosing of 36.000 on-board units in 3 years
  • Prequalification on-board unit next generation
  • Image increase of toll collect system
Contact Jochen Wörner Kolumbusstrasse 27 71063 Sindelfingen, Germany +49 7031 41006-0